Tourists can claim compensation of up to 600 euros for a canceled flight, according to European regulations, even if the airline has provided an alternative flight, explained on Saturday, on Facebook, the director general of the National Authority for Consumer Protection (ANPC), Paul Anghel .
He posted some recommendations and tips for consumers considering that during this period several packages of tourist services are purchased.
“Did you know that under EU Regulation EC 261, you can claim up to € 600 in compensation for a canceled flight? This is true even if the airline has provided an alternative flight. If you do not settle the matter amicably from which you bought the tickets, you can make a notification to #ANPC, but also to #eccromania “, Anghel underlined, quoted by Agerpres.
Consumers must pay special attention to the purchase of a package of tourist services, respectively to request all the information related to the destination, accommodation, transport, catering services as well as the payment methods.
“The travel agency has the obligation to provide tourists, in writing, in order to conclude the contract, information on: destination city; route; means / means of transport used, its characteristics and category; type of accommodation units , their addresses and classification categories, the catering services provided and the classification category of food establishments, the duration of the program, indicating the date of arrival and departure, general information on the passport and visa regime, as well as the health insurance required for travel and stay “, the ANPC official claims in his post.
The travel agency must also provide information on the amount of the advance, if any, as well as the deadline for payment of the remaining payment; the minimum number of people required to carry out the program and the deadline for informing the tourist, in case of cancellation of the tourist trip; the possibility of concluding optional insurance for assistance in case of illness, accidents and the like; the duration for which the tourist offer operates.
According to the quoted source, the organizer and / or the retailer must communicate to the tourist, in writing or by any other appropriate form, before concluding the contract, the general information regarding the passport and visa regime and the health formalities necessary for travel and stay.
With regard to travel information, the organizer must provide the tourist in writing, within a period established by contract, before the departure date, the following information: timetables, stops and connections, as well as, where applicable, the place to be occupied by the tourist in each of the means of transport included in the contract; the name, registered office / address, telephone and fax number of the local representative of the organizer and / or the retailer or, in its absence, those of the local authorities who can assist the tourist in case of need. If these representatives or local authorities do not exist, the tourist must have an emergency call number or any other information that will allow him to contact the organizer and / or the retailer; for travel and stays of minors, information to establish direct contact with the child or the person in charge of the child’s place of residence; the possibility of signing an optional insurance contract, which will cover the tourist transfer fees, or an assistance contract, which will cover the repatriation fees in case of accident or illness.
Anghel mentions that the tour operator-operator or retailer is obliged to provide the tourist with an order form only in case of requesting packages of tourist services that are not part of the offer to the travel agency: the contract arises when the tourist receives written confirmation of the reservation, which is sent by the organizer or retailer of the tourist trip, who acts on behalf of the organizer, within 60 calendar days from the date of signing the order form.
“If the content of the purchase order differs from the content of the tourist trip confirmation or if this confirmation was not made within 60 calendar days from the date of signing the purchase order, the tourist may consider that the trip has not been booked and is entitled to immediate reimbursement of all amounts already paid “, the general director of ANPC also wrote.
Other recommendations are related to what the order form should contain, namely: the destination (s) of the tourist trip, the duration and dates of arrival and departure; the means / means of transport and its / their category; the type and category of reception structures; meal services (full board / half board / breakfast); the requested tourist program; the number of persons for whom the package of tourist services is ordered, the number of children, their age and their identification documents; other special requests.
Regarding the contract, Anghel states that it must include the following clauses: the destination (s) of the tourist trip and, in the case of periods of stay, the duration and dates of arrival and departure; the means / means of transport used, its characteristics and classification categories, dates, times and places of departure / arrival, on departure and return; if the package of tourist services also includes the accommodation, address and classification category of the tourist reception structures, in accordance with the regulations of the host countries; catering services provided: full board, half board, breakfast; if the realization of the package of tourist services requires a minimum number of people, the deadline for informing the tourist about the cancellation of the ordered tourist trip; route; visits, excursions or other services that are included in the total agreed price of the package of tourist services.
Last but not least, the contract must provide information on the name and address / address of the organizing travel agency (s) and, where applicable, of the retail travel agency and the insurance company; the price of the package of services, indicating the cases in which it can be modified and the tariffs for certain services: landing fees, embarkation / disembarkation in ports and airports, tourist taxes, if they are not included in the price of the package of tourist services; terms and method of payment; the special requests of the tourist made known to the organizing travel agency or to the retailer at the time of placing the order and accepted by the two parties; the terms within which the tourist must submit a possible complaint for non-execution or improper execution of the tourist travel contract; the conditions for modifying and terminating the contract; the obligations of the travel agency / agencies in case of cancellation of travel, replacement or non-provision of services; the possibility of transferring the contract by the tourist to a third party and the way of its realization.
Also, any changes that the travel agency may make to the purchased services must be included in the contract, as well as the liability of the agency and the compensation of the tourist in case of non-compliance with the contractual clauses.
The travel agency has the obligation to hand over to the tourist a copy of the contract, in all cases, and it can be presented in the form of a catalog, leaflet or other document, if the tourist is informed about it and if the document contains the information provided above. Paul Anghel in his post.
“Travel agencies have the obligation to conclude insurance policies with insurance companies approved by the Ministry of Tourism. it is obligatory to record the fact that the tourist is insured for the insolvency or bankruptcy of the travel agency, as well as the conditions and terms in which the tourist can request payment of compensations “, the general director of ANPC also wrote on the social network.
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