Energy and gas consumers will be able to switch suppliers within 24 hours via an app

Consumers of electricity and natural gas will be able to switch suppliers within a maximum of 24 hours, from the end of this year, with the help of an application developed by the National Regulatory Authority (ANRE), said on Wednesday, Zoltan Nagy-Bege, vice president of the institution.

“Two years ago, we signed a financing contract with the Ministry of European Funds, through which we obtained approximately 20 million lei through which we set out to create a database and software for changing the provider,” he said. he.

The European directive stipulates that by 2026 consumers will be able to change the supplier in 24 hours, compared to 21 days, as now provided in the Romanian legislation.

“Somewhere in September, this program ends and most likely this year we will launch this application. It involves, practically, a database with all consumers of electricity and natural gas in Romania. From the moment we operate this application, all vendor switching initiations will be done through this platform, regardless of whether a customer goes to the customer relationship center and physically signs the contract there, the operators will enter the database and make the changes. access this application and it will initiate the change of the supplier from there “, the ANRE official explained.

The price comparators that currently exist on the ANRE website will also be integrated in the application.

If the change of supplier process is not digitized and is not done through a single database, the change of supplier in 24 hours is impossible, added Negy-Bege.

“In the last four and a half years, since I am vice-president, ANRE has had among its priorities the integration of an integrated information system, through which to manage not only the monitoring part, but also other aspects of our activity, including the elaboration of secondary legislation. We managed to close an important phase last year and have been using an integrated IT system since the beginning of 2022. We hired a lot of IT people during this period, if four or five years ago we had four or five IT people in authority. “Now we are talking about over 20”, the ANRE vice – president also stated.

The chairman of the Committee on Industries and Services in the Chamber of Deputies, Sandor Bende, together with the deputy Oana Ozmen, together with Think Tank 360, organized, on Wednesday, the national premiere for the energy sector, the debate “Data Science in Energy”.

Editor: IC

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